Wasted time, wasted money. No one wants that.
But that’s exactly what missed appointments result in—for both you and your patients. If a patient misses an appointment, for you, it’s time and resources spent waiting on a no-show. Its revenue you didn’t collect, both from the no-show and from the patient you could have seen instead.
The value of appointment reminders extends beyond the bottom line.
Sometimes we forget that missed appointments are often a hassle for patients, too. They typically don’t make unwarranted appointments. They’re leaving work, kids, a beach day—often to go sit in a waiting room. But life gets hectic, and when they forget…well, they’ve wasted the time spent checking calendars and making arrangements for the first appointment, and now they have to re-arrange everything to make it to an appointment that probably is not as conveniently timed as the original.
With appointment reminders, you eliminate wasted time, wasted money. But, more importantly, you tell patients—“Hey, this appointment is important. You are important. We value your time. We want you here.” As a healthcare provider, there’s no better message you can send than to remind patients that they are valued, cared for and that you are here for them.
Drive Efficiency & Patient Satisfaction with Flexible Appointment Management
Our Call-Back Reminder solution does exactly what you think: it reminds patients of upcoming appointments. But it also does more.
The Call-Back Reminder allows patients to quickly confirm, reschedule or cancel appointments—all from their phones. It uses the latest in automatic, interactive and true text-to-speech voice technology. So, if, for example, a patient chooses to reschedule an appointment, she can simply select that option on her phone and be immediately transferred to a scheduler.
Call-Back Reminder is easy for staff to use, and it begins working as soon as a patient’s appointment is entered into the scheduling system. Staff simply choose the appropriate time and language in which to automatically call patients.
Call-Back Reminder can recognize a patient’s voicemail. Staff determine preferences such as whether or not to leave a message, what the message should be and how to follow-up in case of a missed call. Should a patient miss an appointment, the solution can securely send text messages to patients or call patients to reschedule.