Queuing technology to help health systems improve staff efficiency and patient satisfaction
Reston, VA and Duluth, GA—QuadraMed® Corporation today announced that it has signed an agreement with Q-Matic Corporation (Qmatic), the global leader in Customer Flow Management, to offer health systems self-service technology that manages patient flow before, during, and after a patient visit. The Qmatic solution helps healthcare organizations improve the patient experience with shorter, more informative wait times, and operational efficiency through better resource management. The solution will be offered by QuadraMed through its partnership agreement, which will further expand the patient experience and self-service capabilities QuadraMed delivers through its enterprise Access Management suite.
QuadraMed’s Access Management suite ensures the correct identification of the right patient before care is rendered, efficient scheduling of complex appointments across the enterprise, and offers innovative Enterprise Self-Service solutions that create the most convenient experience possible for patients. Patients can easily check themselves in for service, verify demographic and insurance information, complete forms, make payments, and schedule appointments—all from a point-of-service device such as a kiosk or online. The result—immediate benefits for patients and staff, and a significant boost to an organization’s bottom line.
With Qmatic, patient flow is managed. The process begins when patients check in using a registration point-of-service device and are placed in the appropriate service queue. Patients are informed of their estimated wait time and can track their status on monitors strategically placed for easy viewing, or with text messages that eliminate restrictive waiting in designated locations. Providing patients the means to monitor their progress promotes a relaxed environment with a controlled and fair waiting process. Additionally, Qmatic technology allows staff members to electronically track patients in queue, call them for service, and transfer them to other queues or departments. This ensures that patients are efficiently routed through the organization following check in. Qmatic technology seamlessly ensures that the right patient is routed to the right place at the right time.
“Qmatic strives to create remarkable experiences for healthcare organizations and give time back to the patients and healthcare professionals who use our solutions,” said Thomas Sareyko, CEO of Qmatic’s United States and Canada subsidiaries. “We’re excited about our partnership with QuadraMed, which will enable us to now offer integration with patient access, identity management, and revenue cycle management solutions and further enhance the healthcare experience for providers and patients.”
“Patient-facing self-service is crucial to building loyalty in today’s competitive healthcare industry, as consumers demand the convenience and choice that the technology offers,” said Duncan W. James, QuadraMed president and CEO. “The collaboration of Qmatic and QuadraMed will transform the healthcare visit by placing more focus on the patient without adding unnecessary burden on registration staff, resulting in increased operational efficiency and improved patient satisfaction.”
Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. In healthcare, we call this Patient Flow Management (PFM). Qmatic operates in 122 countries with 55,000 installations globally in the healthcare, public, retail, finance, education and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world. For more information about Qmatic, visit qmatic.com/industries/healthcare.
About QuadraMed Corporation
QuadraMed® is a provider of award-winning healthcare technologies and services that improve the safety, quality and efficiency of patient care. For 20 years, QuadraMed has provided solutions that help make our clients successful by streamlining processes, driving positive clinical outcomes and improving patient satisfaction and financial health. Behind the Company’s products and services is a staff of 475 professionals who support clients at over 1,200 healthcare provider facilities. For more information about QuadraMed, visit quadramed.com.